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Allegations
On November 20, 2023, the Consumer Financial Protection Bureau ("CFPB) issued a press release announcing that it had "ordered Toyota Motor Credit Corporation to pay $60 million in consumer redress and penalties for operating an illegal scheme to prevent borrowers from cancelling product bundles that increased their monthly car loan payments. The company withheld refunds or refunded incorrect amounts on the bundled products and knowingly tarnished consumers' credit reports with false information. The CFPB is ordering Toyota Motor Credit to stop its unlawful practices, pay $48 million to harmed consumers, and pay a $12 million penalty into the CFPB's victims relief fund."
On this news, Toyota's stock price plummeted during intraday trading on November 20, 2023.